Cafe
<Suwon Branch>
Q. What are your business hours and days off?
A. Weekdays: 8:00 AM – 9:00 PM / Weekends & Public Holidays: 12:00 PM – 9:00 PM. The store operates year-round without regular closing days; however, it is closed on Seollal (Lunar New Year’s Day) and Chuseok (Korean Thanksgiving Day).
Q. Is parking available?
A. Yes. There is an outdoor parking lot behind the building. Please call the store at the gate for assistance.
TEL. +82-70-8884-1204
<Yongin Branch>
Q. What are your business hours and days off?
A. Open daily from 11:00 AM to 8:00 PM. The store operates year-round without regular closing days; however, it is closed on Seollal (Lunar New Year’s Day) and Chuseok (Korean Thanksgiving Day).
Q. Is parking available?
A. Yes. There is ample parking space available at the store entrance.
<General>
Q. Is space rental available?
A. Yes. Space rental is available. Availability and conditions may vary depending on the purpose (personal or commercial), and details will be provided after prior consultation regarding schedule and requirements.
TEL. +82-10-9699-9662
Q. Is there an age restriction?
A. There are no age restrictions. All visitors are welcome.
Q. Are pets allowed?
A. Unfortunately, pets are not allowed. After reviewing the relevant regulations, it has been determined that pets are not permitted at the Suwon and Yongin branches. We appreciate your understanding.
Bakery
Q. Where are the bakery products made?
A. All bakery products by WHEN I BAKE are produced in an in-house facility that is hygienically managed. We oversee the entire production process directly, with a strong focus on quality and consistency.
Q. Is WHEN I BAKE a HACCP-certified brand?
A. Yes, WHEN I BAKE is a HACCP-certified bakery brand. The entire process—from raw material sourcing to production and storage—is systematically managed.
Q. Do you provide samples for new business partners?
A. Yes, we offer a one-time complimentary sample pack for new business partners, allowing you to experience the full range of WHEN I BAKE desserts.
[Contents]
Tigre (Earl Grey, Matcha, Raspberry, Cheese, Caramel, Chocolate), Butter Bar (Original, Peanut, Earl Grey, Chocolate, Matcha), Brownie, Lemon Daisy, Choco Hazelnut, Matcha Red Bean Pound Cake
Q. Are there any requirements to apply for a sample pack?
A. Sample packs are available only to businesses currently considering a new partnership. Eligibility will be confirmed after reviewing your business information.
Coffee Bean Supply
Q. Is DOAN coffee bean supply available?
A. Yes. We supply Parkside Main Blend (medium-dark roast) and Single Origin Specialty beans (light roast). Parkside is a blend designed with the idea of a space that anyone can visit comfortably, aiming for a balanced profile that does not become tiring even when enjoyed daily. It features flavors centered around the nuttiness of roasted nuts and the sweetness of milk chocolate, making it easy to introduce and enjoy. Single origin beans are coffees developed by DOAN using green beans directly imported and roasted according to our own direction. They are recommended for those who prefer complex and diverse flavor profiles.
For new business partners, we offer a one-time complimentary 1KG of DOAN’s Parkside Blend. Afterward, supply is provided at wholesale pricing.
Q. Is it possible to inquire about overseas coffee bean supply?
A. Yes. We provide a monthly updated list of overseas beans and DOAN roasting orders. The list is organized by roastery and bean type, allowing you to explore coffees that align with your store’s direction. This is recommended for stores considering menu differentiation using single origin beans.
Green Bean Inquiries
For inquiries regarding green coffee beans, please contact us at bj@doanbusiness.com.
Consulting
Q. How is the number of consulting sessions determined?
A. It depends on the consulting goals and the scope of training. Based on an initial consultation, we identify the necessary areas such as extraction training, latte art, and machine management, and design the number of sessions accordingly.
[Examples]
• Basic Training Consulting: 4 weeks
• Startup Consulting: 12 weeks
Q. How long does the consulting period take?
A. It can range from short-term to long-term depending on your current stage. We will suggest the most efficient timeline based on your situation.
[Examples]
• Short-term advisory focused on direction (approx. 1 month)
• Long-term consulting from pre-opening to stabilization (6 months to 1 year)
Q. Do you also help with menu planning and cost calculation?
A. Yes. We design everything based on real operations. In addition to menu planning, we organize cost ratios and pricing strategies in a practical way, considering your store structure and target profit.
Q. How is the consulting fee determined?
A. It is based on the scope and duration of the consulting. After understanding your current situation through a preliminary consultation, we guide you with a reasonable cost based on the selected process. Rather than offering fixed packages, all consulting is tailored to your store’s situation and goals, and designed collaboratively.
Catering
Q. What types of events are suitable for catering?
A. It is suitable for any occasion where the coffee experience is important, such as brand events, corporate functions, pop-ups, and small gatherings. We propose menus and service styles tailored to the nature of each event.
Q. Are there limits on the number of people or duration?
A. This can be adjusted depending on the scale and operating time of the event. Please contact us with your schedule and details, and we will guide you within a practical range.
Q. How can I get pricing information?
A. Costs vary depending on the scope and details of the service. After a brief consultation, we will outline the necessary elements and provide pricing accordingly.